Privacy Policy

Privacy Policy

Thank you for using our website. We respect your privacy and are committed to protecting it. It’s about more than just making sure we comply with the relevant legislation; but also ensuring you can trust us with your personal information. This privacy notice explains why and how we collect, use, store and process your personal information. If you have any questions please contact us at

Please read this privacy policy before using this site or submitting any personal information. This privacy policy applies to all the web pages related to this website and forms part of our terms and conditions. By using this site, you are accepting the practices described in this policy.


This privacy policy applies to this website only. If you link to other websites, please review the privacy policy of these sites.


Who do we share your information with what kind of information are we collecting and how do we use the information?

We collect personally identifiable information, for example names, postal addresses, email addresses etc voluntarily submitted by you. The information you provide is used to fulfil specific requests i.e. to add you to a mailing list, unless you give us permission to use it another manner. We attempt to limit the types of Personal Information we collect to only that which you consent, and which is necessary for our business interests.  

None of the information will be sold, not made available to any third party.

Your personally identifiable information is kept secure. Only authorised employees, agents, and contractors (who have agreed to keep your information secure and confidential) have access to this information. All sms’s, emails and newsletters allow you to opt out of further correspondence.

The site may collect certain information about your visit, such as the name of the Internet service provider, internet connection and website use. This includes the URL you came from, domain type, browser type, the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while on the Site and the Internet address of the Web site from which you linked directly to our site. We may also collect information re the country and telephone code where your device is located, the web pages viewed during your visit, the advertisements clicked on and any search terms entered on our website.  This information is used to help improve the Site, analyse trends, and administer the Site.


The Protection of Personal Information Act protects you.

The Protection of Personal Information Act (POPI) is aimed at protecting your personal information and prescribes what we must and must not do with it. POPI created an Information Regulator who checks that companies like DMF manage personal information in a responsible manner that respects your privacy.


Other legislation may also to your personal information.

Other legislation also applies to your personal information. For instance, if you are applying for a Lay By, the Financial Intelligence Centre Act and the National Credit Act must be complied with. This means that from time to time we will be obligated to process your personal information in a certain way (or keep it for a certain period).

This privacy policy is part of our agreement with you.

This privacy notice forms part of our agreement with you. You should read it along with the terms and conditions that apply.

By using this website, you signify your acceptance of our Privacy Policy. By registering you allow DMF to communicate various messages relating to promotions, special offers, discounts, and the like. The form of communication will include but not be limited to electronic mail, mobile communications, telephone calls and direct mail. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.



This policy may change from time to time.

We may need to change this policy from time to time to address new issues, changes in legislation and reflect changes on our site. Changes will only apply to activities and information on a going forward, not a retroactive basis.  We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. You are encouraged to review the privacy policy whenever you visit the site to make sure you understand how any personal information you provide will be used.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties. You can opt of this by visiting your browsers Ad Preferences Manager.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud investigation or prevention. We may do so when:

  • Permitted or required by law
  • Trying to protect against actual or potential fraud or unauthorized transactions
  • Investigation of fraud that has already taken place


We do not collect the information of persons under 18.

We do not collect the information of persons under 18 without the consent of their parents or guardians. If you are under the age of 18 you must not provide personal information to us without the consent of your parent or guardian.


We only share your personal information with companies that help us to provide our services to you and who have agreed to keep your information secure, confidential and to only use it for authorised purposes.

Your privacy is important to us, which is why it is our policy not to share your personal information with other companies. We will never sell your personal information.

We use suppliers or service providers who we trust to provide services to us and sometimes that involves sharing your information with them. They operate under strict requirements aimed at keeping your personal information secure and confidential and they will only use it for the purpose for which we have sent it to them.

Sometimes we may have to send your personal information to other countries.

Some of these service providers may be located in other countries that may not have the same levels of protection of personal information as South Africa. If this is the case, we require that they undertake to protect the personal information of our customers to the same level that we do.

Your rights and preferences

You have the right to know what personal information we have about you, to correct it and to opt out of any marketing.

You have the right to:

  • ask what personal information we hold about you;
  • ask what information was sent to our suppliers, service providers or any other third party;
  • ask us to update, correct or delete any out-of-date or incorrect personal information we hold about you;
  • unsubscribe from any direct marketing communications we may send you;
  • object to the processing of your personal information.

It can take us up to 21 days to respond to your request.

We can refuse to delete your information if we are required by law to retain it or if we need it to protect our rights.

You can request access to the information we hold about you by contacting our call centres.

We will inform you if your privacy is ever compromised.

Although we cannot prevent all security threats, we have measures in place to minimise the threat to your privacy. We will let you know of any breaches which affect your personal information.